Overview
Helix was drowning in repetitive questions. We built an AI assistant trained on their own knowledge base.
The challenge
A small team overwhelmed by the same questions, around the clock.
Our approach
We built a secure AI assistant integrated with their systems — handling routine queries instantly and escalating the rest to humans.
What we delivered
- Custom AI assistant
- Knowledge-base integration
- Secure data handling
- Human escalation workflow
“It feels like we hired a tireless extra team member. Tickets dropped overnight.”
— Dr. Adam Reyes, Ops LeadSelected screens
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Let’s build something worth using.
Tell us what you’re trying to do. We’ll show you how Tavnetic can help — with a clear plan and quote.